COVID Protocols

Frequently Asked Questions

  • What happens if I book a stay and Government restrictions prevent me from attending?

    Please note that if a booking cannot go ahead as a result of a change in government guidelines relating to Covid-19, we will convert any monies paid to a South Causey Inn monetary voucher.

  • I have a gift voucher that is due to expire. What should I do?

    We would hate for you, or the loved one that you gifted the voucher to, to miss out on your experience with us.

    We are experiencing a huge amount of calls regarding vouchers, so please email us at southcausey@hotmail.com including;

    • Your name
    • Your email
    • Your Telephone number
    • Voucher Code(s)

    Our dedicated voucher team will respond as soon as possible.

    Please note that some vouchers may not be able to be used for all our new experiences due to the adaptations we have had to make. In this instance we will either exchange the voucher for the monetary equivalent or there may be a small surcharge applied.

  • What we are doing to keep you safe during your stay ..

     

    • Social distancing in all public areas
    • Enhanced hygiene and cleaning throughout
    • Linens disinfected between guests
    • Online check in and contactless key collection
    • One way flow through the hotel
    • In room dining and beverage options
    • Socially distant restaurant settings - pre booking required

     

    PRIOR TO YOUR ARRIVAL

    • All bedrooms and public areas will have been cleaned and disinfected using hospital grade chemicals.
    • Extra disinfection of the most frequently touched areas and items – kitchen utensils and equipment, light switches, door handles, lamps, TV remotes, thermostats, bathroom surfaces, all hard surfaces and more.
    • Each bedroom and public area has been de-cluttered to allow for ease of cleaning
    • Prior to arrival all guests will be asked to confirm if they or any of their party have shown symptoms. Unfortunately, those currently with symptoms, or self-isolating will be asked to visit at a future date.

    UPON ARRIVAL

    • Accommodation will be charged 72 hours prior to arrival to allow the most contact free experience
    • We will offer contactless check in and key collection – we ask that only the lead guest comes to reception.
    • We are encouraging contactless payment methods for any incidentals
    • All guest information will be available online, as our traditional guest directories have been removed.
    • Hand sanitizing stations will be provided at the entrance to each of our properties.

    DURING YOUR STAY

    • Your room will be thoroughly cleaned
    • Hand sanitiser will be readily available at stations around the Inn
    • Customer service will be just a phone call away.
    • Our housekeeping team can provide fresh linen and towels on request – these can be delivered to your room wrapped to avoid social contact.
    • Our house keeping team can also take away your rubbish on request and provide fresh bin bags.
    • In addition to the existing hand washing facilities around our properties, we will be supplying hand sanitiser in key locations.
    • All our staff are receiving regular guidance and updates on how to prevent COVID-19 in the workplace.

    DINING

    • We have adjusted our restaurants to allow for social distancing and make the most of our outdoor dining space.
    • We will also be offering an extensive menu for you to enjoy in your room.
    • A continental room service breakfast basket can delivered to all guests on breakfast inclusive packages or they have breakfast served in the social distance restaurant.
    • Our bars and lounges are unavailable as per the government guidelines, but our team will be happy to serve you with anything you required in the comfort of your room or your dedicated table.

    WHEN LEAVING

    • Our housekeeping team will follow upgraded cleaning procedures.
    • Extra disinfection of the most frequently touched areas and items.
    • All linen and towels will be cleaned by our onsite commercial laundry - using the same systems used in hospitals.
  • What we are doing to keep you safe in our restaurant ...
    • Socially distant dining tables
    • Enhanced hygiene and cleaning
    • Tables, chairs and cutlery cleaned and disinfected between guests
    • Hand sanitiser and hand wash stations readily available
    • Reserved tables only
    • Disposable or online menus
    • Individual condiments

    PRIOR TO YOUR ARRIVAL

    • All areas will have been cleaned and disinfected using hospital grade chemicals.
    • Extra disinfection of the most frequently touched areas and items – light switches, door handles, bathroom surfaces, all hard surfaces and more.
    • Our restaurants have been de-cluttered to allow for ease of cleaning
    • Prior to arrival all guests will be asked to confirm if they or any of their party have shown symptoms. Unfortunately, those currently with symptoms, or self-isolating will be asked to visit at a future date.
    • All tables must be pre-booked

     

    UPON ARRIVAL

    • Hand sanitizing will be provided at the entrance to each of our properties.
    • All menus will be available in disposable form or online, as our traditional menus have been removed.

     

    DURING YOUR VISIT

    • We have adjusted our restaurants to allow for social distancing
    • In addition to the existing hand washing facilities around our properties, we will be supplying hand sanitizer stations in key locations,
    • All our staff are receiving regular guidance and updates on how to prevent COVID-19 in the workplace.
    • Individual condiments will be available

     

    WHEN LEAVING

    • We are encouraging contactless payment methods
    • Tables, chairs and cutlery cleaned and disinfected between guests